Call a counselor before the paperwork piles up
Counselors can talk to your lender with you and explain programs. In Philadelphia call (215) 334-4663; statewide, PHFA's line is 1-800-342-2397. Bucks County lists a diversion coordinator at (866) 760-8911.
Read any Act 91 notice
For covered loans, the Act 91 notice describes a counseling meeting and HEMAP. PHFA explains that meeting with a counselor within the period described in the notice preserves specified protections, with exceptions. We do not calculate personal deadlines; read the notice and ask PHFA.
Organize the facts of your situation
Write down when payments stopped, what you owe if you know it, and what changed in your income. Clear facts make a counseling session and any later conversation faster.
When comparing a sale makes sense
If you already planned to move, or the home costs more than you can carry, a sale may be worth comparing. Use the worksheet with your own payoff figure, and remember an estimate is not a payoff statement.
| Who | Role | What to ask |
|---|---|---|
| Housing counselor | Free guidance and lender communication | Which options fit my income? |
| PHFA | HEMAP and Act 91 information | Am I eligible and what does my notice require? |
| Lawyer / legal aid | Legal advice on your case | What are my rights and timelines? |
| WorkWithBar | Private property review, optional | What would a sale involve? |
